C2137 Professional Certificate in Executive Leadership & Management for NGOs (4-day)
$6,800 $6,600
社會服務機構行政領導及管理專業證書課程 (四天) <第二屆>
Professional Certificate in Executive Leadership & Management for NGOs (4-day) <Class 2>
High Impact Program for High Flyers and Successors
In response to special arrangements for the pandemic, participants can choose to take classes online Zoom or onsite face-to-face according to their personal circumstances.
Introduction
The Executive Leadership and Management Professional Certificate program is designed to help executives across the organization reach new levels of success. For NGOs looking to achieve and increase competitive advantage, this flexibly-paced executive leadership certificate program is an effective way to strengthen your present leaders and prepare for future successors. The program is for high-potential mid to senior-level managers working in Social Services setting who want to gain exclusive insights and learn cutting-edge concepts to advance in their careers.
Course Objective
- To equip supervisors / staff with managerial responsibilities with the necessary knowledge, skills and desired behaviors, essential for management and leadership in an NGO social welfare setting.
- To refresh supervisors with the necessary skills and knowledge to enhance their management effectiveness in the social welfare field.
**The Course fee will include an internationally recognized personality assessment called Personality & Preference Inventory (PAPITM) to help participants to understand their strengths and field to be developed.
Course Content
Module 1: Adaptive leadership
- What is a good leadership theory?
- Leader Vs Manager
- From one best style to leadership continuum
- Hersey and Blanchard’s Situational Leadership theory: contributions and limitations
- Know your leadership style (autocratic, participative and laissez-faire)
- How to become an adaptive leader?
Module 2: Performance Appraisal and Coaching
- Performance management cycle
- Common mistakes in appraisal
- Preparation for appraisal meeting
- Six steps for appraisal meeting
- Performance appraisal: golden opportunity for coaching
- Use GROW coaching model to structure a coaching session
Module 3: Building Effective Team
- Tuckman’s Team development model
- What is team synergy
- Belbin’s team role
- From team leader to facilitator
- Four stages of facilitation
- Facilitator toolkit- pick the right facilitation framework
Module 4: Solving Complex Problem
- Complex problem and psychological trap
- Kepner-Tregoe’s approach to attack complex problem
- Problem assessment and problem statement
- Identify the root causes by Problem Analysis (PA)
- Make the best selection by Decision Analysis (DA)
- Anticipate the risk ahead by Potential Problem Analysis (PPA)
Module 5: Service Planning and Program Evaluation
- Core service review: your body check
- Stakeholder analysis: hearing the unsaid
- PEST and SWOT analysis
- Identify the critical issues in your service
- Integrate evaluation into program planning
- Theory of change: logic model
- Create an evaluation plan
Module 6: Leading Effective Change
- Dynamics of change
- Why organization change initiatives often fail
- Kotter’s Eight-step change model
- How to increase the urgency of change
- How to set a vision and get buy-in
- How to create quick-wins
Module 7: Creativity and Service Innovation
- What is creativity and innovation
- Qualities of creative people: Da Vinci, Albert Einstein and Thomas Edison
- Creativity tools: SCAMPER and Idea Box
- Design thinking and service innovation
- Case studies of innovation in NGOs
Module 8: Quality Management and Continuous Improvement
- What is quality
- Quality system: from ISO9000 to SQS
- Dr. Deming’s PDCA cycle
- Using quality tools for process improvement
- Benchmarking and learning from best practices
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